A Patient's Charter is a statement of how we operate and the standards of care we apply to all our patients. It defines our principles and standards ofexcellence we strive to maintain and improve on. To deliver excellence however, also requires your co-operation as a patient.It also defines your responsibilities.
These are answers to common questions. To discuss a specific question or to talk with someone, please call reception on 01970 612581.
As well as publishing and displaying our price guide, we will always keep you informed of the cost of your treatment. Before starting a course of treatment we will give you a written estimate of the treatment (including what treatment is to be one at which appointment) and a detailed breakdown of the charges. See our current fees here.
During normal working hours, please contact the practice by phone and our reception staff will be able to offer you an appointment, We aim to see all people with a dental emergency on the day you phone. On weekends and bank holidays, please phone the practice, and our answer machine will give you the instructions on how to access our emergency dental cover. See how to make an emergency appointment here.
It couldn’t be easier, just contact us by email, phone or letter, and we will be able to arrange an appointment to suit you. We will also send you our information pack along with a medical questionnaire and ‘Smile analysis form’ for you to complete. The cost of an initial consultation is £65.00. (including any x-rays that you may need.) To find out more, email us here.
We are able to offer a very comprehensive range of treatments using the latest technique and the wide range of experience of our dental team.
Our fundamental aim is preventative dental care often using the services of our hygienists, but if treatment is needed, you can be assured that we are able to offer you the best treatment available and importantly, we will listen to your aims and concerns prior to discussing all the options available to you.
We do have extensive experience within the practice in more advanced treatments including implants, extensive oral rehabilitation, bleaching techniques and 'smile design' cosmetic treatment. See details of treatments here.
Contact your current Denplan practice and ask them to complete the Patient Leaving form for you. Denplan do advise a final appointment with the dentist, because if you have any outstanding treatment when you visit your new dentist, you will be charged privately to have this completed.
Call Denplan on 0800 401 402 once you are ready to cancel the contract you hold with your current dentist.
Contact Portland Street Dental & Implant Practice and arrange your new patient consultation. Please do tell our reception staff that you are a Denplan patient. At the appointment, you will need to complete an application form and sign the new Denplan contract with your dentist, as well as present your Leaving Form.
Whether positive or negative, we at Portland Street Dental & Implant Practice appreciate any feedback our patients offer. To leave us feedback or view our complaints procedure please visit the contact us page here.