Patient Charter

A Patient's Charter is a statement of how we operate and the standards of care we apply to all our patients. It defines our principles and standards ofexcellence we strive to maintain and improve on. To deliver excellence however, also requires your co-operation as a patient.It also defines your responsibilites

Our Responsibilities

• We will listen to your dental problems and try to give you an explanation and solution that you can easily understand.
• We will follow the latest cross-infection guidelines. Your safety is our primary concern.
• We will keep you informed of the latest techniques and up to date technology, using only the best materials available.
• We will give you a clear and complete written estimate detailing your treatment and all available options.
• We will do all we can to keep to appointment times because we understand that everbody’s time is precious.

Your Responsibilities.

• Please respect our appointment times. Our time, like yours, is also important. If you are unable to do this to let us know as soon as possible.
• To pay for treatment at the end of each visit as requested.
• To look after the work that we provide for you with the techniques that we will teach you.
• Please respect our dental team and staff as we respect you as a patient.
• If you are happy with your visits then please recommend us to anyone you feel would benefit from the services we offer.

23, Portland Street, Aberystwyth, Ceredigion. SY23 2DX || T: 01970:612581 || info@portland-dental.co.uk